Contact The Parchment Paper
Call, message or email. A person replies within one business day, usually with a written price.
Phone and WhatsApp
Hours
Monday to Friday, 9 am to 6 pm Eastern. Messages sent outside those hours are answered the next business day.
Replies
Within one business day, usually with a written price and a first proof.
Questions about contacting us
What are the hours for the parchment paper phone line?
Monday to Friday, 9 am to 6 pm Eastern. Outside those hours leave a message or email and we reply on the next business day.
Which is faster for a parchment question, WhatsApp or email?
WhatsApp during business hours gets the quickest answer. Email is better for anything with artwork or sizes attached, because it lands with the quote.
Can I send a photo of my pan over WhatsApp?
Yes. A photo with a tape measure across the inside of the pan is the quickest way to size a liner or a round.
Do you have a showroom or counter I can visit?
No. We work by phone, WhatsApp and email, and quotes, proofs and tracking all arrive in your inbox.
Who replies when I email info@theparchmentpaper.com?
A member of the quoting team, with a written price where the email has enough detail to quote from.
Can I call about a parchment order already in production?
Yes. Quote the order number from the invoice and we tell you where it is in the 4 to 6 business day run.
What should a first email about parchment include?
The pan or item size, how many sheets you need, plain or printed, and your logo file if printed. That is enough for a quote.
Will you reply to a parchment question over the weekend?
Messages sent on a weekend are answered on Monday. The one business day reply clock starts then.
Can I contact you to change artwork after seeing a proof?
Yes, as many times as you like before you approve it. Reply to the proof email with the change and a new PDF follows.
Is there a separate contact for parchment reprint claims?
No. Email the same address with photos within 10 days of delivery and the claim is handled by the same team.
Something else? Ask us on WhatsApp or call (503) 461-4788.